Hey, I’m Erin.
With more than ten years of experience creating content and executing end-to-end content strategies for high-tech startups, I have a deep understanding of the customer journey from their first interaction with a brand through onboarding and beyond. I work continuously with teams across the organization to develop high-quality content and communications that educate, engage, enable, and support the people using your product.
What I do
I build technical content and communication programs that optimize planning, development, delivery, and analysis.
I create content plans to support fast-paced development & evolving user needs.
I lead content teams and work with SMEs to create high-quality documentation and support resources.
I work with engineers to refine product terminology and information architecture.
I partner with product designers to refine UX copy and implement contextual help (descriptions, tooltips, and interactive guides).
I curate content platforms — including marketing websites, knowledge bases, API documentation, and more.
I create product marketing material that helps prospective users understand product benefits and use cases.