For the past ten years, I've worked for high-tech startups where I've focused on developing content and content strategies to support people at every stage of the customer and user journey. I collaborate with teams across organizations—leading projects from discovery and ideation to development and implementation.
I wear whichever hat the job requires. My experience is mostly with high-tech startups where effectiveness means being ready for anything. Having written everything from installation instructions and user guides to website copy and social media posts, I have a deep understanding of the customer experience from their first interaction with the brand through onboarding and beyond.
If you want to talk more, send me an email at erinlynnpelkey@gmail.com or connect with me via Linkedin.
Skills & focus:
content creation
technical writing, copywriting, UX writing, API documentation, website copy, scriptwriting, product & brand messaging, interactive in-app tutorials, video editing, graphic design, motion graphic design, illustration, social media content, email content, and more.
content strategy
content-based solutions for user enablement and engagement, knowledge base development, API documentation platform development, user analysis, information architecture, user journey mapping, style guides, brand discovery, sales & partner enablement, in-app messaging & support, project management, product launch support, and more.
enterprise DNS solutions, metal 3D printing, additive manufacturing, hardware + software solutions, SaaS, HaaS, design for additive manufacturing (DfAM) software, IoT, intelligent LED lighting, industrial lighting, events/entertainment