Summary
As the Sr Manager of Technical Content Strategy, my team owns and maintains the NS1 Help Center. The Help Center is hosted by Zendesk and contains our library of documentation for all generally available products.
My role
I’ve written or edited most of the documentation contained within the Help Center (with some exceptions).
I applied custom CSS to the best of my ability to improve the look, feel, and function of the Help Center on my own due to the lack of budget or dedicated resources.
I am always looking for ways to improve the information architecture and organization of content to improve usability.
I implemented a third-party tool (Paligo) that allows us to reuse content and publish in several formats from a single source of truth.
Go to http://help.ns1.com to view the live Help Center. Upon request, I am happy to point you to specific examples of content I authored.