Help Center / site

Erin Pelkey July 11, 2022

Summary

As the Sr Manager of Technical Content Strategy, my team owns and maintains the NS1 Help Center. The Help Center is hosted by Zendesk and contains our library of documentation for all generally available products.

My role

I’ve written or edited most of the documentation contained within the Help Center (with some exceptions).
I applied custom CSS to the best of my ability to improve the look, feel, and function of the Help Center on my own due to the lack of budget or dedicated resources.
I am always looking for ways to improve the information architecture and organization of content to improve usability.
I implemented a third-party tool (Paligo) that allows us to reuse content and publish in several formats from a single source of truth.

Go to http://help.ns1.com to view the live Help Center. Upon request, I am happy to point you to specific examples of content I authored.

Live Parts / product launch

Erin Pelkey August 1, 2018

CAMPAIGN | The challenge was to launch a highly complex software technology, Live Parts™, scheduled to announce during the keynote at a major industry conference. Requirements included new product positioning, a new website, a new sub-brand (DM Labs), print collateral, promotional and transactional emails, social media content, a presentation, a splash video, and sales tools — all within a six-week sprint.

Fixture selection guide / brochure

Erin Pelkey January 16, 2017

BROCHURE | The challenge was to design a quick-reference fixture selection guide that included key specifications and capabilities.

Industrial IoT software / brochure

Erin Pelkey July 16, 2016

BROCHURE | The challenge was to design a brochure that illustrated the key benefits of an intelligent lighting management software.

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Download the PDF

Intelligent LED fixture / install instructions (multi-lingual)

Erin Pelkey June 1, 2016

CHALLENGE
Provide detailed instructions for installing intelligent LED fixtures in an industrial facility — including inline translation into seven languages while adhering to relevant international regulatory requirements.

Sensor selection guide / brochure

Erin Pelkey April 16, 2016

BROCHURE | The challenge was to create a brief yet informative brochure that guided users through product selection based on their application and facility specifications.

Intelligent LED fixtures / spec sheet

Erin Pelkey January 1, 2015

CHALLENGE

The challenge was to cover in detail the technical specifications, positioning, ordering information, regulatory requirements, and configuration-based performance comparisons for the entire product family in no more than eight pages.